WA Licensing Phone Line Busted Using Fake Spanglish Accent, ‘Your Estimated Wait Time Is Less Than TRES Minutes’

'Your Estimated Wait Time Is Less Than TRES Minutes'

You won't believe what one resident discovered when her husband pressed "2" for Spanish on the Washington State's Department of Licensing hotline. Both the TikTok video that captured audio of these shenanigans and the ensuing comments had me DYING!!

On February 18th, TikTok user Maya_Maybee posted a video where she related a hilarious incident about her husband's call to DOL's customer service line. His estimated wait time in English was going to be really long, so he pressed "2", thinking it to faster service. (He is bilingual and speaks both English and Spanish.)

The voice that answered on the other end of the call was an obvious AI voice, and it also had a thick, fake "Spanish" accent.

As if that wasn't bad enough, the AI voice then went on to drop a little Spanglish, which is something I used to do back in the day when I had casual conversations with my friends who spoke Spanish as their first language.

@maya_maybee So this is actually crazy #fyp #spanishlanguage #accent #latino #wild ♬ original sound - Maya

"I am ESCREEEMING", replied one commenter on Maya's TikTok post.

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But wait, there's more!

Another TikTok video that was posted by 8 KGW News in Portland showed that the Spanish customer service line also told customers, "Your estimated wait time is less than TRES minutes."

@kgwnewsofficial Callers who selected the Spanish language option for a Washington state agency got an AI voice speaking English —with a Spanish accent. The error went viral. ♬ original sound - kgwnewsofficial

What a hilarious fail but this actually tracks for Washington, ha! And some of the comments on Maya's post left me in tears! 😂